Date of last revision: 25th May 2018
Randell’s Footcare Limited is committed to protecting and respecting your privacy. We want you to understand how we collect and use information about you. We also value your comments in this regard.
The privacy notice describes to you:
For the purposes of data protection law, the “controller” is Randell’s Footcare Limited, a company incorporated and registered in England and Wales under company number 9203316 and having its registered office address The Lodge, Coast Road, Bacton, Norwich Norfolk NR12 0EU, United Kingdom (from now on referred to as “Randell’s Footcare”, or as “we” and related words such as “us” and “our”).
As controller we are responsible for, and control the processing of, your personal data. We are registered as a data controller with the Information Commissioner’s Office, which is the UK’s supervisory authority for data protection matters.
If you would like to contact us about this notice, including if you wish to receive further information about any aspect of it, our details are as follows:
Data Controller, Randell’s Footcare 8-10 Penfold Street, Aylsham, Norfolk, NR11 6ET
In the course of our business, which is the provision of podiatric services and the sale of related medicaments, devices and accessories in our clinics, we collect the following personal data when you provide it to us:
We obtain personal data from sources as follows:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
In order to process personal data, we must have a lawful reason (sometimes called a lawful basis). We always ensure that this is the case, and we set out our lawful bases below – but please note that more than one may apply at any given time: for example, if we inform you of changes to our privacy notice, we may process your personal data on the ground of complying with law and on the ground of legitimate interests.
We will use your personal data only for the purposes for which we collected it, unless we fairly consider that we need it for another reason that is compatible with the original purpose.
Please contact us if you would like more information on this, and on situations in which more than one lawful basis applies.
If you book an appointment with us and become a registered client we will process your personal data for the following purposes, on the legal basis that it is necessary for us to provide our products and services to you:
Of course, you are not obliged to provide us with any of this information, but if you chose not to, we may be unable to provide the product or service that you have requested.
Legitimate Business Interests
We process your personal information for our legitimate business purposes, which include the following:
Whenever we process your personal data for these purposes, we ensure that your interests, rights and freedoms are carefully considered.
Compliance with laws
As a healthcare provider we may process your personal data in order to comply with applicable laws (for example, recording and storing health related data)
If you have never purchased a service or product from us or have not purchased from us for a long time but have given us your explicit consent to hear from us about our products, services, promotions or events that we consider may be of interest to you, we will contact you by post or email (according to the contact preference you have provided). You have the right to withdraw consent to marketing at any time.
We may provide your personal data to the following recipients for the purposes set out in this notice:
We do not share your personal data with any third party for their own marketing uses.
To form a contract with you, we will need some or all of the personal data described above so that we can perform that contract or the steps that lead up to it: this is set out above in this notice. You have the right to refuse us this information, but failure to do so could mean we are unable to inform you of changes to your appointments or notify you when ordered products have arrived in stock. You will then be liable for the cost of these services or products.
If you sign up to our mailing list, you will have to provide certain personal data. Of course, you may decide to stop receiving our mailings at any time.
We carefully consider the personal data that we store, and we will not keep your information in a form that identifies you for longer than is necessary for the purposes set out in this notice or as required by applicable law. In some instances, we are required to hold data for minimum periods: for example, healthcare related data has to be kept for a minimum of seven years dependant on age and status.
We do not share your data with anyone outside of the EEA.
Randell’s Footcare has security measures in place designed to prevent data loss, to preserve data integrity, and to regulate access to the data. Only authorised Randell’s Footcare employees, associates and contractors have access to your personal data.
All Randell’s Footcare employees, associates and contractors who have access to your personal data are required to adhere to the Randell’s Footcare Privacy Notice.
We take all reasonable steps to keep your data safe and secure and to ensure the data is accessed only by those who have a legitimate interest to do so.
Please contact us using the details in section 1 of this notice if you would like more information about this.
We draw your attention to your following rights under data protection law:
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is repetitive.
Please contact us using the details in section 1 of this notice if you would like to exercise any of these rights or know more about them.
These rights are subject to certain limitations that exist in law. Further information about your information rights is available on the ICO’s website: https://ico.org.uk/.
We may change this notice from time to time. You should check this notice on our website occasionally, in order to ensure you are aware of the most recent version.
We hope that you will be satisfied with the way in which we approach and use your personal data.
Should you find it necessary, you have a right to raise a concern with the information regulator, the Information Commissioner’s Office: https://ico.org.uk/.
However, we do hope that if you have a complaint about the way we handle your personal data, you will contact us in the first instance using the contact details in section 1 above, so that we have an opportunity to resolve it.
END OF PRIVACY NOTICE